Alan Trippel, CRP, founded Trippel Survey and Research, LLC, in 1994. His company’s mission is to provide relocation professionals comprehensive, unbiased surveys, research and consulting.

        The core business of Trippel Survey and Research LLC is to conduct customer satisfaction surveys for relocation professionals; either companies relocating employees or the service firms providing services to the relocating employees. Corporate clients benefit from receiving unbiased, comprehensive and objective comments and quantitative scores from transferred employees, and benefit from having an outside source complement the internal survey processes the client uses. Trippel uses voice, email and web-based survey technology to obtain transferee survey responses.

        In 1994, a New Jersey pharmaceutical company relocation manager asked Alan to conduct a survey of a large sampling of transferees from different companies to obtain comparative service ratings for various service providers. This initiative prompted the annual Trippel Survey and Research Nationwide Relocating Employee Survey which has just finished its 17th year.

        Recently, Trippel added a new set of web-based Relocation Managers Surveys. These surveys, conducted four times each year, gather the evaluations and opinions of corporate relocation managers on the performance of the service suppliers. Over 200 relocation managers participate and the results are published in comprehensive reports portraying the strongest and weakest service firms in many supporting industries.

        In addition to conducting surveys, Trippel Survey & Research  also offers research and consulting services for corporate clients and suppliers. Companies use his services to create RFPs and assist in supplier selection, to check references of relocation service companies, to research “best practices” processes, to establish “benchmarking” of service standards, and conduct Policy Benchmark Studies.

        Since 1994 the following companies have used Trippel Survey & Research:

Schlumberger                                            Shell Oil                                     Williams Companies              

Sodexo                                                     Boeing                                       OSI Partners (Outback)

Genentech                                                Disney                                        Citi Mortgage

Sunoco                                                     ExxonMobil                                Microsoft

Dell                                                          Weichert Relocation Services        Johnson & Johnson

Clark & Reid                                              Bayer                                          New World Van Lines

Dow Corning                                            Bank of America                          Cartus Home Loan

Darden Restaurants                                  SIRVA Relocation                         Applied Materials, Inc.

Cartus                                                      IMPACT Group                             Plus Relocation

Nike                                                        MGM Mirage                                Black & Veach

Sprint Nextel                                           Prudential Relocation                    Altair Global Relo

For more information on web-surveys, or if you desire to purchase any of the report publications, write: alantrippel@att.net or call 1-501-922-4000.