Alan Trippel, CRP, founded Trippel Survey and Research, LLC, in 1994. His company’s mission is to provide relocation professionals comprehensive, unbiased surveys, research and consulting.

        The core business of Trippel Survey and Research LLC is to conduct customer satisfaction surveys for relocation professionals; either companies relocating employees or the service firms providing services to the relocating employees. Corporate clients benefit from receiving unbiased, comprehensive and objective comments and quantitative scores from transferred employees, and benefit from having an outside source complement the internal survey processes the client uses. Trippel uses voice, email and web-based survey technology to obtain transferee survey responses.

        In 1994, a New Jersey pharmaceutical company relocation manager asked Alan to conduct a survey of a large sampling of transferees from different companies to obtain comparative service ratings for various service providers. This initiative prompted the annual Trippel Survey and Research Nationwide Relocating Employee Survey which has just finished its 17th year.

        Recently, Trippel added a new set of web-based Relocation Managers Surveys. These surveys, conducted four times each year, gather the evaluations and opinions of corporate relocation managers on the performance of the service suppliers. Over 200 relocation managers participate and the results are published in comprehensive reports portraying the strongest and weakest service firms in many supporting industries.

        In addition to conducting surveys, Trippel Survey & Research  also offers research and consulting services for corporate clients and suppliers. Companies use his services to create RFPs and assist in supplier selection, to check references of relocation service companies, to research “best practices” processes, to establish “benchmarking” of service standards, and conduct Policy Benchmark Studies.

        Since 1994 the following companies have used Trippel Survey & Research:

Schlumberger                                          Shell Oil                                     Williams Companies              

Sodexo                                                   Boeing                                       OSI Partners (Outback)

Genentech                                              Disney                                        Citi Mortgage

Sunoco                                                   Microsoft                                   Altair Global Relo

Dell                                                         Weichert Relocation Services     Johnson & Johnson

Clark & Reid                                            Bayer                                          New World Van Lines

Dow Corning                                          Bank of America                         Cartus Home Loan

Darden Restaurants                                SIRVA Relocation                       Applied Materials, Inc.

Cartus                                                      IMPACT Group                            Plus Relocation

Nike                                                         MGM Mirage                                Black & Veach

Sprint Nextel                                           Prudential Relocation                   

For more information on web-surveys, or if you desire to purchase any of the report publications, write: alantrippel@att.net or call 1-501-922-4000.